Whatever happened to customer service?

Whatever happened to customer service?

in the old movie Miracle on 34th StreetMacy’s Santa sends customers to Gimbels’ rival store for products Macy’s doesn’t have. After an outcry from management, it then turns out that customers really appreciate this service and are becoming more loyal to Macy’s than ever before. Today’s retailers have forgotten this lesson. Everyone is looking to … Read more

Customer service requires effective communication

Customer service requires effective communication

Imagine a romantic relationship without communication! How does one accomplish this feat? Impossible, you say? Relationships of all kinds require effective communication on multiple levels. This generalization extends to business relationships between sellers and customers. A large Florida sewage and waste company recently completed the acquisition of a smaller regional company here in South Carolina, … Read more

Customer service

Customer service

Crystal City Framing is a successful small business in an area outside of Washington, D.C. in the United States. Paul and his assistant, Joe, have a loyal client base. Although there has been an economic downturn and the closure of many small businesses, Crystal City Framing continues to thrive. What is the secret of their … Read more